From confirmed order to delivered order.
AO connects confirmed orders to delivery execution through supported courier and last-mile APIs, so fulfilment becomes part of the digital journey instead of a manual process that starts after checkout.
What we're solving
- Orders are downloaded and re-captured into courier portals by hand.
- Customers ask where their order is because tracking is not surfaced in the digital experience.
- Delivery cost and availability are estimated at checkout rather than quoted from the provider.
- Failed deliveries, returns and exceptions are managed over email.
- Delivery data never reaches reporting, so nobody can measure fulfilment performance.
How we deliver
AO integrates supported last-mile and courier platforms into the order lifecycle: quoting delivery at checkout where the provider supports it, creating the delivery request when the order is confirmed, tracking status through webhooks, surfacing progress to the customer, and feeding delivery events back into operations and reporting.
What you receive
Delivery integration design and provider assessment
Delivery quoting and options at checkout where supported
Automated delivery request creation on order confirmation
Tracking, status and webhook handling
Customer-facing tracking and notification experiences
Exception, failed-delivery and return flows
Warehouse, order management and ERP fulfilment integration
Delivery performance reporting and analytics
Monitoring, alerting and support
Business outcomes
- 01Fulfilment triggered automatically from a confirmed, paid order.
- 02Customers able to see delivery progress instead of having to ask.
- 03Fewer manual handoffs between commerce, warehouse and courier.
- 04Delivery exceptions surfaced early enough to be resolved.
- 05Fulfilment performance measurable alongside commerce performance.
Stack & partners
The delivery lifecycle, connected end to end.
- Delivery options and cost surfaced at checkout where supported
- Delivery request created automatically on order confirmation
- Status events received and reconciled against the order
- Tracking and notifications surfaced to the customer
- Exceptions, failed deliveries and returns captured as actionable events
- Fulfilment performance reported alongside commerce performance
Frequently asked
Which delivery providers can AO integrate?
AO integrates supported last-mile and courier platforms that expose documented APIs. Provider availability depends on your market, delivery model and commercial arrangements with the provider.
Can you integrate delivery into an existing e-commerce site?
Yes. Delivery integration is often added to an existing commerce platform or order management process without a rebuild.
Can customers track their orders?
Yes, where the provider exposes tracking data. AO surfaces status in the customer experience and through notifications rather than leaving customers to chase it.
Does this replace our warehouse or courier partners?
No. AO connects your existing fulfilment and courier arrangements into the digital journey.
Does AO handle delivery exceptions?
The integration is designed so failed deliveries, retries and returns are captured as events that operations can act on, rather than being handled informally.