Replacing calls, emails and spreadsheets with one claims platform
AO designed and delivered a centralised claims portal that turned a fragmented claims process into a structured, traceable and auditable digital workflow.
- Geography
- Southern Africa
- Engagement
- End-to-end design and delivery
- Primary outcome
- Auditable, centralised claims operation
- Confidentiality
- Customer identity withheld
What was on the table
The previous operational model depended on calls, email, instant messaging, verbal approvals and manually exchanged documents. This created limited claim visibility, delayed purchase orders, fragmented document storage, reconciliation difficulties and weak auditability.
How we approached it
AO designed and delivered a secure web-based claims portal covering the full claim lifecycle, from capture through approval, purchase order, invoicing and reporting.
The capabilities behind the build
- 01Strategy
- 02User experience
- 03Platform engineering
- 04Data and reporting
- 05Security and governance
The operating flow
- 1
Claim captured with supporting documents
- 2
Structured review and approval
- 3
Purchase order raised and tracked
- 4
Invoice matched and reconciled
- 5
Audit trail and reporting updated
What changed
- Improved operational visibility
- Reduced administrative coordination
- Centralised documentation
- Improved invoice reconciliation
- Strengthened auditability
- Established a scalable foundation for additional suppliers and claim types
Under the hood
Architecture
Modern server-rendered web platform with role-based security and containerised deployment.
Technologies
- — Next.js
- — React
- — PostgreSQL
- — Prisma
- — Docker
Integrations
- — Document storage
- — Purchase-order and invoicing workflows
What this engagement drew on
Customer identity withheld under confidentiality agreement. AO publishes work only in a form agreed with its clients. Where a customer has not granted naming rights, the engagement is described by industry, scale and outcome — never by identity, logo or screenshot.
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