AO ICT
AO ICT · Support
Helpdesk
24/7 support with SLA-backed priority matrix, remote and field support, portal and knowledge base.
Business challenges
What we're solving
- Slow response times
- No visibility into tickets
- Unclear escalation paths
AO solution
How we deliver
AO delivers Helpdesk as an integrated enterprise capability, blending advisory, engineering and managed operations from across the AO Group ecosystem.
Deliverables
What you receive
01
Tiered helpdesk
02
SLA reporting
03
Customer portal
04
Knowledge base
Technologies
Stack & partners
ConnectWiseServiceNow