AOne·The Enterprise Digital Experience Platform of AO Group
AO Identity is a digital identity capability for secure onboarding, identity verification and biometric authentication, powered by Facephi technology and implemented, integrated and supported by AO. It brings document verification, liveness detection, facial and voice biometrics, identity orchestration and fraud signals into a single journey that can be embedded into digital channels. AO Identity is designed for organisations that need to know who they are dealing with at onboarding, at login and at high-risk moments in a customer journey, without forcing customers into branches or manual processes.
Manual, document-heavy onboarding journeys lose customers before an account is ever opened.
Stolen documents, synthetic identities, deepfakes and presentation attacks target digital channels first.
Document checks, biometrics, database lookups and manual review often live in disconnected systems.
KYC, AML and data-protection obligations require evidence, auditability and lawful processing of biometric data.
Passwords and OTPs are inherited from an older era and are routinely bypassed by social engineering.
Web, mobile, contact centre and branch journeys apply different identity standards to the same customer.
Facephi technology provides the verification and biometric engines. AO provides the architecture, integration, governance and operating model around them.
Remote onboarding that verifies an identity document, extracts its data and confirms the person presenting it, inside your own digital channel.
Return customers are recognised by who they are rather than by what they can remember, with step-up available for higher-risk actions.
Detection of presentation attacks, tampered documents and manipulated media at the point of capture.
Verification steps are sequenced into journeys that differ by product, channel, market and risk appetite.
AO Identity applies verification and authentication across the full customer lifecycle rather than only at sign-up.
Capture an identity document and a live selfie inside the digital channel.
Check the identity document for authenticity, tampering and data consistency.
Confirm that a real, present person is presenting the document.
Create a governed biometric identity record with lawful consent captured.
Orchestrate results into an approve, refer or decline outcome.
Re-authenticate the returning customer at login and at high-risk actions.
Review outcomes and tune thresholds against fraud and conversion performance.
A journey is assembled from capture, verification, biometric and decision components. Each component can be tuned per product, channel and market without rebuilding the journey.
Embedded web and mobile capture components that guide the customer through document and selfie capture with quality checks applied on device.
Document authenticity, data extraction, face matching and liveness services that return structured results and confidence scores.
Governed storage of biometric templates with consent, retention and data-minimisation controls applied to the deployment model chosen.
Configurable thresholds, rules and routing that turn verification results into approve, refer or decline outcomes with an audit trail.
Queues and evidence views for the teams that handle referred cases, exceptions and assisted onboarding.
Capture and authentication components embedded into your own web and mobile channels so the journey stays inside your brand.
Facephi verification, biometric and anti-fraud services that evaluate documents, faces, voices and attack signals.
AO-implemented integration, decisioning, consent, retention and audit controls that make the capability operable and defensible.
Every verification and authentication event produces structured, reviewable evidence rather than a simple pass or fail.
Facephi supplies the identity technology. AO is responsible for assessment, architecture, integration, rollout and ongoing support.
Remote account opening with document verification and liveness before activation.
Verify subscribers at registration and at upgrade to higher transaction tiers.
Confirm applicant identity before affordability and credit decisioning.
Verify policyholders at onboarding and at claim submission.
Replace password and OTP journeys with biometric authentication.
Re-verify the customer before payments, beneficiary changes or profile updates.
Verify callers with voice biometrics instead of knowledge-based questions.
Verify workforce identities in distributed or remote operating models.
Verify citizens for digital service access where policy permits.
Meet subscriber registration obligations through verified digital journeys.
Deployment depends on data-residency, privacy, security, integration and volume requirements. The final model is confirmed during assessment and licensing.
Identity services consumed as a managed cloud capability, integrated into your channels.
Deployment aligned to data-residency and sovereignty requirements where that is supported for the licensed configuration.
Deployment inside your own environment where regulatory or security policy requires it.
Capture and orchestration in your environment with selected services consumed externally.
AO Identity is delivered through AO's partnership with Facephi, a specialist digital identity provider. Facephi supplies the identity verification, biometric and anti-fraud technology. AO provides the assessment, architecture, integration, deployment, governance support and ongoing services that turn the technology into an operating capability.
Typical engagement profiles include banks, mobile-money and wallet providers, insurers, lenders, telecommunications operators and public-sector programmes that need remote onboarding and stronger authentication.
Customer identities are withheld. Engagements are described at a level agreed for public reference.
AO Identity supports identity verification, onboarding and authentication processes. It does not replace legal advice, sanctions screening platforms, accountable customer due diligence decisions or regulatory reporting obligations. Verification outcomes, thresholds and fallback processes remain the responsibility of the customer. Supported document types, biometric modalities, languages and jurisdictional coverage depend on the Facephi product configuration licensed for the engagement and are confirmed during assessment. Any accuracy, performance or certification claims are only made where they can be evidenced for the specific configuration deployed.
A discovery session is a working conversation about scope, constraints and what a credible first release looks like.
