Digitising secure customer onboarding for a regional bank
AO developed a mobile customer-onboarding capability and supporting employee portal for a regulated banking environment.
- Geography
- Southern Africa
- Engagement
- Proof of concept and delivery
- Primary outcome
- Digital, controlled onboarding in a regulated environment
- Confidentiality
- Customer identity withheld
What was on the table
The bank required secure customer-data capture, document management, mobile identity features and a controlled internal review process.
How we approached it
AO designed and delivered a mobile onboarding journey with biometric access, secure APIs and an internal employee portal for controlled review.
The capabilities behind the build
- 01User experience
- 02Platform engineering
- 03APIs and integration
- 04Security and governance
The operating flow
- 1
Customer starts onboarding on mobile
- 2
Identity documents captured
- 3
Data transmitted over secure APIs
- 4
Employee review and verification
- 5
Notifications and document-expiry tracking
What changed
- Improved digital onboarding capability
- Reduced dependence on paper processes
- Strengthened document-management controls
- Enabled controlled employee access
- Established a foundation for broader digital identity services
Under the hood
Architecture
Mobile client with biometric capability communicating with REST APIs and a secured internal portal.
Technologies
- — Mobile biometrics
- — REST APIs
- — Two-factor authentication
Integrations
- — Document management
- — Customer notification services
What this engagement drew on
Customer identity withheld under confidentiality agreement. AO publishes work only in a form agreed with its clients. Where a customer has not granted naming rights, the engagement is described by industry, scale and outcome — never by identity, logo or screenshot.
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